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Sony Xperia Z4 tablet: where is my tablet?

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Hi,

 

I placed an order online for the sony xperia z4 tablet on 16/09/15. I recieved an order confirmation with the order reference number and even an email bill activation notification and a 'welcome to telstra' email but have yet to recieve any further information on my order.

 

On 21/09/15 I went on the telstra 24/7 chat and consulted with Reynaldo who told me that my order had been processed and that telstra was waiting for available devices. I am fine with that but I cannot track my order in any way and have had no further information about it and it has been over a week since I placed the order. I have also called the support line : 1300131113 numerous times and could not get through at all.

 

I would just like to know what is going on with my order and if there are still no devices available if I could just cancel the order all together.


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